When a customer calls a call center, they want to speak with an agent who can clearly hear them. In order to avoid noise interruptions, it is important for call centers to provide their employees with a headset that can filter out ambient background noise and other distractions so they can focus on providing outstanding customer service. In addition, a headset that is comfortable for long hours of wear will help to prevent fatigue and neck strain, which can lead to a more positive work experience.
While gaming headsets may be suitable in certain scenarios, a professional headset that is specifically designed for call centers is recommended to ensure excellent audio quality, durability, and comfort. Additionally, it is important to look for a headset that can be used with both wired and wireless devices for increased flexibility.
For those seeking a premium headset for call centers, the Jabra Biz 2300 is a popular option that provides exceptional sound quality with active noise cancellation technology. This headset features a dual microphone design that helps to reduce noise and echo while improving voice clarity. It is also available in both a single ear (monaural) and a double ear (binaural) model to suit individual preferences.
Another high-quality option is the Plantronics Voyager Focus UC, which offers advanced noise cancelling and comfortable ear cushions. It is ideal for a busy and noisy environment and is lightweight with an innovative design that helps to distribute pressure on the head. It is available in both wired and wireless models with a battery that lasts up to 20 hours. best call center headset